Choose a route suited to the concern

The ABA describes lawyer assistance programs as providing support to lawyers, judges, and law students, with services varying by program. Depending on the situation, a qualified health professional, an employee assistance service, or another appropriate support provider may also be relevant. A peer conversation can be valuable, but it should not be assumed to offer the same assessment or services as a professional provider.

Ask how the service works

Before sharing detailed information, ask about eligibility, services, costs if any, confidentiality arrangements, and any limits or exceptions that apply. The ABA presents confidentiality as a core feature of lawyer assistance programs; the specific program can explain its procedures. Clarify whether the first contact is an information call, an assessment, a referral, or another type of service, and what happens afterwards.

Prepare only what helps the first conversation

Write a few plain sentences about the concern and what you hope to understand. You might note when the difficulty became noticeable or which daily activities it affects, without trying to diagnose it yourself. Keep questions nearby so you do not need to remember everything during the call. Avoid bringing client-identifying information into the discussion unless its handling has been appropriately considered.

Address immediate practice needs separately

If there is a concern about completing an urgent task or protecting a client’s interests, arrange appropriate professional advice, supervision, or cover promptly. A support appointment should not be treated as an automatic solution to a filing or representation issue. Identify the person authorised to help with the work, while respecting the privacy of the personal support process and the duties that apply to the matter.

Agree a realistic next step

At the end of the first conversation, confirm any referral, appointment, or follow-up you want to pursue. Ask what to do if the proposed option is unavailable or unsuitable. You do not have to resolve every issue in one exchange. If there is an immediate health or safety emergency, use the appropriate local emergency service rather than waiting for a routine programme response.

Take it into the day

A small place to start

  • Choose a service relevant to the concern.
  • Ask about confidentiality and the process.
  • Prepare a short account and key questions.
  • Arrange urgent work cover separately if needed.

Reference point: ABA Commission on Lawyer Assistance Programs, “Frequently Asked Questions about Lawyer Assistance Programs.” Services and confidentiality arrangements should be confirmed with the relevant provider. Reviewed October 2, 2026.

General information for reflection and professional development. Consider your circumstances and seek appropriate legal, professional, or healthcare advice where needed.